Wednesday, May 28, 2014

The X-Factor of Any Company or Organization…People

In a recent job interview I was asked to describe my perfect job. I think my answer caught the interviewer a little off guard, but what I said I truly meant. My perfect job (from me in a supervisory position) is simple. One where customers are taken care of, listened to and appreciated causing them to want to come back to see you in the future. And where employees love their job so much that they can't wait to come into work the next workday. My role as a supervisor would be to try and achieve these goals. Unfortunately in many businesses and situations, customers are made to feel like they're a problem and employees hate their job. Is this really how it's meant to be? I believe that if you take care of a customer or consumer, even in the most mundane situation making their experience memorable, that person will be back. If you take care of employees to where they know they're appreciated and feel like they're an asset, it will only help grow and strengthen the company. There are many reasons why companies are successful. But in a culture where many offer the same or a similar product, something must set them apart. This something is what I call the "X-Factor" and it revolves around people. If you take care of and look after your customers and employees, your company will grow. If you see people as the most important part of your company you'll develop a healthy reputation for this and you will see the results. Now whether or not my answer lands me the job has yet to be seen. But I do know that applying the "X-Factor" to your company, business or organization will only bring great and healthy results :) Go ahead and try it...

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